Bebe Cool is demanding Ksh8 million in compensation lamenting that Airtel ‘ate’ his 22 GB bundles as he didn’t even use it as much to make it deplete quickly.
The Ugandan musician, whose real name is Moses Ssali, notified Airtel of his intention to sue them following the depletion of 22 GB of data bundle from his mobile phone number in a short period without him using the data.
“That on 16th January at around 21:56 hours, I entered into a prepaid contract with your company for purchase of 22 GB of monthly data at UGX 50,000 (Ksh2,000). It is your operation policy that mobile data bundle depletion depends on a customer’s internet usage based on the volumes of the megabyte file browsed,” said Bebe Cool via his lawyers in a letter dated February 14, 2024.
According to the letter, Bebe Cool explained that he opened his TikTok app at 22:00 hours for only 5 minutes and then plugged his phone to charge as he waited to participate in a Zoom meeting.
During this charging period, by 12:30 am, without using the phone, he received an alert he had remained with 5694 MBs of which 17 GB of data had been depleted.
He went on to state that two minutes later, no remaining bundles were linked to his phone number.
“That this unethical data depletion antagonised my important Zoom business meeting which was scheduled that same night and as a result, I have to incur travel expenses together with my team for a physical meeting in Lagos,” Bebe Cool said.
The veteran singer lamented that Airtel’s action to ‘eat’ his bundles was in breach of their prepaid agreement.
He demanded an inventory and usage chart of his mobile data bundle between January 16 and 17, 2024, a refund of his unused data bundles, UGX 100 million (Ksh4 million) as compensation for his travel expense and another UGX 100 million for all inconveniences.
The musician gave Airtel a 21-day ultimatum to fulfil his demands or he will proceed to institute a lawsuit against the telecommunications company.
“Should you fail to comply, I will not hesitate to seek legal redress from Courts of law at your own cost, peril and embarrassment,” Bebe Cool finally told Airtel.
Related: Bebe Cool seeks 200 million in a lawsuit against Kampala barber
